Returns & Refunds Policy
At Northbo, we want you to shop with confidence. If you're not completely satisfied with your purchase, you can request a return within 90 days of receiving your order, subject to the applicable return conditions for the product.
How to Request a Return
If you would like to return an item, please contact Northbo at:
Please include:
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Your full name
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Your order number
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The product you wish to return
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The reason for your return, where applicable
We'll review your order and provide you with the appropriate return instructions.
Please do not send your order directly to a supplier or return address without contacting Northbo first.
Return Conditions
Returned items should generally be:
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Unused and unworn
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In their original condition
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In their original packaging where reasonably possible
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Complete with any original accessories or components
Certain products may be subject to specific return conditions or legal exceptions.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, faulty, defective or different from what you ordered, please contact us as soon as possible.
Please provide:
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Your order number
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A brief description of the issue
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Clear photographs of the product and, where relevant, the packaging
Photographs help us assess the issue and work with our fulfilment partner to resolve it as quickly as possible.
Please do not dispose of or return a damaged or faulty item until we have provided you with return instructions.
Refunds
Once an eligible return has been received and processed, your refund will be issued to the original payment method.
The time taken for the refund to appear in your account may vary depending on your payment provider.
Your Statutory Rights
Our 90-day returns policy is in addition to, and does not affect, your statutory consumer rights.
For online purchases in Great Britain, consumers generally have a 14-day cancellation period after receiving goods, followed by a further 14 days to return them, subject to applicable exceptions.
Nothing in this Returns & Refunds Policy limits or removes any legal rights you may have as a consumer.
Contact Us
If you have any questions about a return or refund, please contact:
Email: northboorders@gmail.com